FAQ:I am not getting a reply to my email

Lab_Rat

Why am I not getting a reply to my E-Mail?
- There are many reasons you may have not received an answer to your E-Mails.
  
  One major question is, when was your E-Mail sent? If you sent your E-Mail on Friday it may be Monday evening or even Tuesday before we even see your E-Mail. Monday mornings sometimes there are hundreds or even possibly over 1000 E-Mails flooding our inbox with questions on previously made orders, questions and concerns, or new orders coming in. These E-Mails take time to answer and we want to answer everyone personally, not send you a canned response that is more frustrating than no response at all.
  
  Another possible problem is that we might not have an answer for you at that particular moment and we will get back to you ASAP.
  
  Our suggestion is to just remain patient and we promise to get back to you as fast as we can.
  
  We have a limited staff and are trying to hire more customer service people to improve our response time, but we do not hire just anyone. It's tough to find quality customer service people and we want only the best.

To resolve your issue faster, you should include the following information in your email
- Please put at the top of your E-Mail your order number, date of order, and request being made.
  
  Example:
  
  Order #: 7845
  Date placed: 8/1/2012
  Request: Upgrade
  
  <insert message here>
  
  This will allow us to answer E-Mails faster and avoid having to send multiple messages back and forth to come to a conclusion and help you properly.

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