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  1. View Conversation
    Jody, how do I contact you using the PM? This is very important regarding the butterfly labs forum's security.
  2. View Conversation
    Hi Jody,

    I can see you have your hands full with people inquiring about their order status.

    If you get a chance to let me know my order status it would be much appreciated.

    #BFL-013025036

    Thank you very much in advance!
  3. View Conversation
    Hello Jody!

    I made new order #100103069 [BF0025G], Date: January 19, 2014. Amount due $831.00 (bitpay invoice for BTC 1.0012).

    BitPay invoice for address 1KLdv8328UtQTuWN5eA498rqGmDonb9dSr .
    During payment processing BitPay Invoice window show "Invoice timed-out" .

    My transaction already have 301 confirmations, but orders still have status "payment review" and not completed.
    Blockchain info here https://blockchain.info/tx/5dabd1b0e...a8fad4310c6284
    or here https://blockchain.info/address/1KLd...98rqGmDonb9dSr

    I already sent email to [email protected] but still no reply and also I was unable to get someone alive on the phone line.
    Still no confirmation from BFL about successful payment for my order.

    Best regards,
    - Alex

    P.s. sorry for double message, was unable to add order details using "edit" button.
  4. View Conversation
    Hello Jody,
    since I was unable to get someone on the phone line (someone human at least...) I will try this way. It's a tad bit urgent and would be kind of you to help us out.
    A friend (whose english is not as good as mine) and I have ordered a monarch in the new years sale. Unfortunately the bitpay-window timed out, since he had to re-download the blockchain in his client.
    The order details are:
    Order # Date Ship To Order Total Status
    BFL-025567023 12/31/13 Jens Zech $2,188.00 Payment Review

    It would be really great, if you could re-enable him to pay the monarch - we don't want to loose our place in the order cue.

    best regards, Oliver and Jens
  5. View Conversation
    Hi Jody,
    I sent money to my order BFL-369 349 359 via bank transfer on Jan 3 and sent the wire information ,and I also bought 25GH hosted miners and paid as bitcoins ,then I wanted to add 5 mor GH's to my account that I got an error which said "unsuccessful transaction due to insufficient fund". However, I have enough bitcoins in my wallet. One day later when I checked my wallet I found that the amount was deducted from my wallet but I haven't got any processing order.
    I will appreciate if you could help me with the problem.
    Regards,
    Ramin
  6. Hi Jody! I completed my wire transfer for order BFL-013348136, and sent the email as requested. Can you please advise as to the status of this transaction? Thank you.

    -Gerald Wilkie
  7. View Conversation
    Have tried contacting someone via phone but haven't reached anyone and voicemail hasn't been returned. My order BFL 018567048 or 100095490 when viewing order had been sitting at pending and I would like to change from the 10Ghs unit to the 50gh unit. Please call me so I can provide bank routing info for the additional cost.
  8. View Conversation
    Hello,

    I have an order with you guys. It has been "Fulfilled" for the past 3 weeks, give or take and now the price of your miners dropped. I had not received the miner yet. Number BFL-267356389. I would like to trade this order in for the 300 Gh/s model please.

    Thanks,

    Dmitriy
  9. View Conversation
    Hi Jody,
    I order BFL Japaleno and after 9 months i got it. It runs perfectly 13 days, but yesterday morning was power circuit-breaker down. PSU unit was damaged (0V output). I replaced it by another one from my LCD monitor, but can not connect it to PC with message "USB device can not work properly maybe is malfunction ...". I tryed it on 3 PC with the same problem.
    It was not a cheap buy and i waiting for it 9 months. What can i do now?
    thanks for response
  10. View Conversation
    Dear Jody,
    regarding my Order #100033036, I see it is not shipped due to Upgrade
    pending - waiting for payment. If I send the money now (in BTC), will
    you be able to ship immediately, e.g. do you still have Jalapenos on stock available for shipping?
    Also, I never received an invoice that you mentioned in your email back in April/May.
    Looking forward to your reply,
    Seslija
Showing Visitor Messages 1 to 10 of 81
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About BFL_Jody

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0.02
Visitor Messages
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81
Most Recent Message
03-06-2014 01:41 AM
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Last Activity
01-24-2015 07:21 AM
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09-28-2012
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View BFL_Jody's Blog

Recent Entries

Shipping Update--Friday, January 23, 2015

by BFL_Jody on 01-24-2015 at 07:21 AM
Cloud Mining: Complete, all Cloud Mining customers have activated or have been invited to activate (orders through July 2014)


Monarch shipping: We are shipping orders from August 17 through the end of the queue in July 2014 when pre-orders closed.
We have now sent offers to every processing order in our queue and offered them an increased hardware allowance on their order. We are filling orders as soon as we get your choice of the options we presented.

If

Read More

Updated 01-28-2015 at 04:44 PM by BFL_Updates (Updated categories and cleaned PSU links)

Categories
Shipping Updates , Customer Service

Shipping Update--Monday, January 12, 2015

by BFL_Jody on 01-12-2015 at 03:24 PM
Cloud Mining: Complete, all Cloud Mining customers have activated or been invited to activate (orders through July 2014)
Monarch shipping: We are shipping orders from August 17 through December 20.

Cloud Mining:
Mining By The GigaHash/Cloud Mining service has been activated for and invites sent out for ALL Cloud Mining customers! That means all Cloud Mining order dates through July 2014 are now able to activate their service at the reduced price of $2.75/GH.

Read More

Updated 01-12-2015 at 06:34 PM by BFL_Updates (Added line break for ease of reading)

Categories
Shipping Updates

Monarch Shipping Update: Thursday, September 18, 2014

by BFL_Jody on 09-18-2014 at 08:15 AM
We are shipping orders from August 17 through November 8.

We have sent shipping options emails to customers who made orders August 17, 2013 to November 9, 2013. If you have an order from that time period please check your email and get back to us so we can ship your order. If you have an order from that period and have not gotten an email from us, please email us: [email protected]. Customers with orders for 300gh Monarchs should be getting an email with shipping options this

Read More

Categories
Uncategorized

Monarch Shipping Update--Wednesday, September 10, 2014

by BFL_Jody on 09-10-2014 at 04:14 PM
We are shipping orders from August 17 through September 12.

We have sent shipping options emails to customers who made orders August 17, 2013 to September 25, 2013. If you have an order from that time period please check your email and get back to us so we can ship your order. If you have an order from that period and have not gotten an email from us, please email us: [email protected]

Customers with orders from September 26, 2013 to November 9, 2013 are eligible

Read More

Categories
Shipping Updates

Monarch shipping update – August 28

by BFL_Jody on 08-28-2014 at 03:32 PM
Have you heard the great news? Butterfly Labs is shipping Monarchs!

We started shipping Monarchs last week starting with the earliest order date.

When customer orders are ready for shipment they will receive an email detailing several options, from maximizing their hashing power at $1.97/GH to receiving rebates or a refund. You can learn more about options on the Monarch Options for Shipping post.

Please note, if we don’t receive a response to our offers

Read More

Categories
Shipping Updates
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