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  1. View Conversation
    Jody, how do I contact you using the PM? This is very important regarding the butterfly labs forum's security.
  2. View Conversation
    Hi Jody,

    I can see you have your hands full with people inquiring about their order status.

    If you get a chance to let me know my order status it would be much appreciated.

    #BFL-013025036

    Thank you very much in advance!
  3. View Conversation
    Hello Jody!

    I made new order #100103069 [BF0025G], Date: January 19, 2014. Amount due $831.00 (bitpay invoice for BTC 1.0012).

    BitPay invoice for address 1KLdv8328UtQTuWN5eA498rqGmDonb9dSr .
    During payment processing BitPay Invoice window show "Invoice timed-out" .

    My transaction already have 301 confirmations, but orders still have status "payment review" and not completed.
    Blockchain info here https://blockchain.info/tx/5dabd1b0e...a8fad4310c6284
    or here https://blockchain.info/address/1KLd...98rqGmDonb9dSr

    I already sent email to [email protected] but still no reply and also I was unable to get someone alive on the phone line.
    Still no confirmation from BFL about successful payment for my order.

    Best regards,
    - Alex

    P.s. sorry for double message, was unable to add order details using "edit" button.
  4. View Conversation
    Hello Jody,
    since I was unable to get someone on the phone line (someone human at least...) I will try this way. It's a tad bit urgent and would be kind of you to help us out.
    A friend (whose english is not as good as mine) and I have ordered a monarch in the new years sale. Unfortunately the bitpay-window timed out, since he had to re-download the blockchain in his client.
    The order details are:
    Order # Date Ship To Order Total Status
    BFL-025567023 12/31/13 Jens Zech $2,188.00 Payment Review

    It would be really great, if you could re-enable him to pay the monarch - we don't want to loose our place in the order cue.

    best regards, Oliver and Jens
  5. View Conversation
    Hi Jody,
    I sent money to my order BFL-369 349 359 via bank transfer on Jan 3 and sent the wire information ,and I also bought 25GH hosted miners and paid as bitcoins ,then I wanted to add 5 mor GH's to my account that I got an error which said "unsuccessful transaction due to insufficient fund". However, I have enough bitcoins in my wallet. One day later when I checked my wallet I found that the amount was deducted from my wallet but I haven't got any processing order.
    I will appreciate if you could help me with the problem.
    Regards,
    Ramin
  6. View Conversation
    Hi Jody! I completed my wire transfer for order BFL-013348136, and sent the email as requested. Can you please advise as to the status of this transaction? Thank you.

    -Gerald Wilkie
  7. View Conversation
    Have tried contacting someone via phone but haven't reached anyone and voicemail hasn't been returned. My order BFL 018567048 or 100095490 when viewing order had been sitting at pending and I would like to change from the 10Ghs unit to the 50gh unit. Please call me so I can provide bank routing info for the additional cost.
  8. View Conversation
    Hello,

    I have an order with you guys. It has been "Fulfilled" for the past 3 weeks, give or take and now the price of your miners dropped. I had not received the miner yet. Number BFL-267356389. I would like to trade this order in for the 300 Gh/s model please.

    Thanks,

    Dmitriy
  9. View Conversation
    Hi Jody,
    I order BFL Japaleno and after 9 months i got it. It runs perfectly 13 days, but yesterday morning was power circuit-breaker down. PSU unit was damaged (0V output). I replaced it by another one from my LCD monitor, but can not connect it to PC with message "USB device can not work properly maybe is malfunction ...". I tryed it on 3 PC with the same problem.
    It was not a cheap buy and i waiting for it 9 months. What can i do now?
    thanks for response
  10. View Conversation
    Dear Jody,
    regarding my Order #100033036, I see it is not shipped due to Upgrade
    pending - waiting for payment. If I send the money now (in BTC), will
    you be able to ship immediately, e.g. do you still have Jalapenos on stock available for shipping?
    Also, I never received an invoice that you mentioned in your email back in April/May.
    Looking forward to your reply,
    Seslija
Showing Visitor Messages 1 to 10 of 81
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About BFL_Jody

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03-06-2014 01:41 AM
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04-02-2014 04:21 PM
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View BFL_Jody's Blog

Recent Entries

Getting Ready to Post My Shipping Blog

by BFL_Jody on 04-02-2014 at 04:21 PM
Not yet, but soon.

I wanted to make sure everyone had read Josh's post from March 4 about the Monarch:

https://forums.butterflylabs.com/ann...rmation-2.html

Hoping to have some shipping updates to post soon.
Categories
Uncategorized

BFL Competence Reaches a New High

by BFL_Jody on 12-08-2013 at 05:27 PM
I love this job. Reading customer emails is a hoot. Today a customer blasted us because we "mistakenly" sent him a miner that was over-performing--hashing faster than we had advertised. And he actually said this was proof of our incompetence. Some of our chips are just hashing faster and we have to ship them anyway. So I apologize to all the customers who received a unit that exceeded expectations. I was unaware that this would be a problem for any of you.
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Little Singles AKA 25gh/s BitCoin Miners

by BFL_Jody on 12-06-2013 at 01:57 PM
Attention: We have a limited number of 25 GH/s machines sitting on the shelf ready for immediate shipping. If you order and pay for one now, they will ship out within a day (weekdays only)

Note: Shipping will commence when your payment clears. If using bankwire this may delay your order. BTC is immediate.

https://products.butterflylabs.com/h...oin-miner.html
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Thanksgiving Blog

by BFL_Jody on 11-28-2013 at 04:31 PM
Jalapenos 5 gh/s: All jalapeños shipping in the next few days


Little Singles 25 gh/s and 30 Upgrades: ALL CAUGHT UP


Single 50 gh/s and 60 Upgrades: ALL CAUGHT UP


MiniRigs: ALL CAUGHT UP
Categories
Uncategorized

Tuesday, November 26, 2013 Shipping Update

by BFL_Jody on 11-26-2013 at 09:36 PM
Jalapenos 5 gh/s: June 7, 2013

Little Singles 25 gh/s and 30 Upgrades: Aug 25, 2013

Single 50 gh/s and 60 Upgrades: Backlog is finished and we are shipping from stock!

MiniRigs:
All June 2012-November 2013 MiniRig orders complete.
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